More (random) Advice...

...Dude's NUGGET FOR TODAY.

TO WALK IN THEIR SHOES!

World class businesses the world over now seek to make empathy a core value. Individuals who are forward looking and who genuinely seek to make the most of their lives, and futures are mindful of the fact that the ability to empathize, that is, to put yourself in another person’s shoes – and actually walk the mile in them, is a great starting point for relationship excellence.

But the reality on ground, for both individuals and businesses alike, is that it is much easier to talk the talk, than to walk the walk. It’s easy to say as an individual that you’ll give the best customer service experience to your clientele or to say you’ll be the shoulder to lean on to all your friends. But to actually ensure you give each customer that walks in through your office doors that one-on-one experience, that pleasant encounter, that “you have all of my attention” effort often proves challenging. For an individual to say he’ll be the best friend to all his friends is often impossible. Businesses face the same challenge. For a business to enforce a system that actually ensures its staff and customers are always satisfied, and that they have the feeling that the business seeks to actually meet their needs and not just an outstanding profit is a severe challenge for energy corporations, financial organization and yes, even the small enterprise in your city.

The results of a lack of empathy are often immediate. A customer who suddenly goes off ranting and raving like a woman scorned, a friend who resorts to malice or the disclosure of age old secrets, or a sudden drop in client-base or profit margins. But these are the lesser evils. In the long run, our failure to put ourselves in the position of those we speak to, relate with or serve eventually leads to a collapse of trust and a withering of the relationship.

If we’d only take a moment, we’d see a thousand ways empathy could make a difference in our day-to-day activities. Being a bit more respectful to the nanny, a bit more patient with the colleague who’s not as quick to learn the ropes, a bit more sensitive to our friends and their emotions, a bit more consistent in our organizational policies could make all the difference. Today, just before we say the careless word or allow the foul thought run through our minds, we must consider how we’d feel if we were on the receiving end of our actions. A little empathy never hurt a fly!

Regards,
Dude 'O'

Wise words yet again!!!! We ALL better appreciate this bit of info...